Project Type
Duration
The Calex Sports DBA Euro School of Tennis project revolved around streamlining operations, managing customer relationships, and implementing efficient HR, event coordination, and marketing strategies. This project required strong organizational skills and a multidisciplinary approach to ensure the successful execution of tennis clinics, camps, and events.
Key Areas of Focus
Scheduling: Planned and coordinated clinic and camp schedules, ensuring all stakeholders, including coaches, parents, and staff, were aligned.
Document Management: Created and updated key documents, such as coach rosters, camp contacts, and intern task summaries.
Payment Coordination: Sent out invoices, followed up on outstanding payments, and maintained accurate financial records.
Recruitment Processes: Conducted phone interviews, managed interview schedules, and tracked signed contracts and documents (e.g., W-9 forms).
Intern & Staff Coordination: Monitored intern tasks and maintained communication channels to track availability and performance.
Parent Communication: Addressed inquiries, provided updates, and ensured smooth parent interactions regarding camp schedules and locations.
Staff Training: Trained new hires, including customer service representatives, to ensure high service quality.
Logistics Management: Organized camp logistics such as uniforms and meal orders, enhancing participant satisfaction.
Event Planning: Organized schedules, coordinated with coaches, and managed event registrations through Activity Hero.
Marketing Campaigns: Designed email campaigns and social media updates to boost camp registrations and promote events.
Tools & Platforms Utilized
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Communication
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Scheduling & Organization
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Marketing
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Financial Management
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Google Hangouts, Email
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Google Calendar, Asana
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Activity Hero, MindBody, social media platforms
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QuickBooks, Excel
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Impact
The project streamlined internal operations, improved event management efficiency, and enhanced customer satisfaction through effective communication and coordination. The integration of modern tools and structured workflows resulted in measurable improvements in both operational and service quality.
