Welcome to Alakshendra. Your privacy is of paramount importance to us, and we are committed to maintaining the confidentiality, integrity, and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the global data protection standards, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).

1. Information We Collect
We collect personal information to provide our services effectively and enhance your experience. The types of data we may collect include:
Personal Identifiable Information (PII): Name, email address, contact number, billing information, and business details.
Usage Data: Information related to your interactions with our website, including IP addresses, browser types, and pages visited.
Cookies and Tracking Data: We use cookies to monitor and improve website functionality.

2. How We Use Your Information
We process your data for the following purposes:
Service Provisioning: To deliver and maintain our virtual assistant services.
Communication: To contact you with updates, newsletters, or marketing communications.
Billing and Payments: To process transactions securely.
User Experience Improvement: To analyze and enhance our website’s performance.
Legal Compliance: To comply with legal obligations or respond to lawful requests from public authorities.

3. Legal Basis for Processing Personal Data
Under the GDPR, we rely on the following legal bases:
Consent: When you provide consent for specific uses.
Contractual Necessity: For the performance of a contract.
Legitimate Interest: To offer and improve our services, except where overridden by your data protection rights.
Compliance with Legal Obligations: When required by law.

4. Data Sharing and Third-Party Disclosure
We may share your information with trusted third-party service providers who assist in service delivery. These parties are bound by confidentiality agreements and must follow strict data protection regulations. We do not sell your personal information to third parties.

5. International Data Transfers
As an India-based company providing global services, your data may be transferred to and processed in countries outside your own. For residents of the European Economic Area (EEA), we ensure that data transfers comply with the GDPR by using standard contractual clauses or other approved safeguards.

6. Your Rights Under GDPR and CCPA
Access and Correction: You have the right to request access to, correct, or update your personal data.
Data Portability: You can request your data in a structured, machine-readable format.
Right to Erasure: You can request the deletion of your personal data under specific circumstances.
Objection and Restriction: You may object to or request restrictions on certain data processing activities.
Non-Discrimination (CCPA): You have the right not to face discrimination for exercising any privacy rights.
To exercise these rights, please contact us at contact@alakshendra.net.

7. Data Security Measures
We use robust security measures, including SSL encryption, firewalls, and regular monitoring to protect your information from unauthorized access and data breaches. However, while we strive to protect your personal data, no system can guarantee absolute security.

8. Retention of Data
We retain your data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes.

9. Cookies Policy
We use cookies and similar tracking technologies to personalize your experience and analyze site traffic. You can modify your cookie preferences through your browser settings.

10. Third-Party Links
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we are not responsible for their practices. Please review their respective privacy policies.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please reach out to:

Email: contact@alakshendra.net
Address: New Delhi, India

By using our services, you consent to this Privacy Policy. Thank you for trusting Alakshendra for your virtual assistant needs.